Wati

Summary

Wati is an AI-powered customer engagement platform built around WhatsApp Business API, serving 16,000+ customers worldwide. It combines marketing campaign automation, an AI sales agent that qualifies and converts leads 24/7, an AI support agent that deflects up to 60% of queries instantly, and a unified Team Inbox for managing conversations across WhatsApp, Instagram, Facebook, SMS, and website chat. Wati processes 10 billion messages with 99.9% historical uptime and integrates with 100+ apps across CRM, e-commerce, and support platforms.

Use cases & highlights

• AI Inbound Intelligence Agent: qualifies leads and closes sales on WhatsApp 24/7
• AI Support Agent: deflects up to 60% of customer queries instantly
• Omnichannel unified inbox: WhatsApp, Instagram, Facebook, SMS, and website chat
• Broadcast campaigns with click tracking, segmentation, and Meta/Google ad integration
• Team inbox with advanced routing rules, tags, and agent-level analytics
• 10B messages processed; 99.9% uptime; 100+ countries