AI Feedback Intelligence That Transforms Voice of Customer into Insights and Action
Zonka Feedback is an AI-powered customer feedback and intelligence platform that unifies surveys, support tickets, chat transcripts, app store reviews, and social data into role-based actionable insights. Its Thematic Analysis engine detects patterns and auto-tags feedback to owners; the AI Co-pilot answers specific business queries in seconds; and Impact Analysis links feedback themes to NPS, CSAT, CES, and churn metrics. With 1,000+ integrations including Salesforce, Zendesk, Intercom, and Freshdesk, and certifications for ISO 27001, GDPR, and HIPAA, Zonka is trusted by 1,000+ enterprise brands globally.
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